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Most asked questions

What is unique about SquarePlan?

SquarePlan uses artificial intelligence to automate communication and tasks for operations and maintenance. Its interface gathers all features in one single place, and uses machine learning to understand a number of criterias such as topic, urgency, or stakeholder concerned. All buildings share similarities but each property is different. No more useless phone calls or emails: SquarePlan allows managers to drastically improve their efficiency while bringing more transparency to residents.

Which devices can I use with SquarePlan?

SquarePlan is available on iOs, Android and Windows devices, on any phone, tablet or computer.

Can I bring my maintenance team to SquarePlan?

Yes. In fact, we will work with the maintenance team that is already in place or any company you would like us to integrate in the system. When you subscribe to any offer, you will have the possibility to enter the details of your superintendents, handymen and janitorial companies and any other providers you want to integrate in the interface.

Is there any annual contract or commitment to SquarePlan?

No. You can sign up and leave at any time. No commitment, no annual contract.

Where is SquarePlan available?

For the moment, SquarePlan is available in New York (Manhattan, Brooklyn, Queens, Bronx, Staten Island) plus certain parts of New Jersey (Hudson, Bergen, Essex, Union).

Is SquarePlan available outside New York or the United States?

SquarePlan is gradually expanding service to other North American cities and will expand service to major cities around the world in the near future.

Switching to SquarePlan

Is there any specific knowledge or information needed prior to using SquarePlan?

No. Anyone is able to use the interface. SquarePlan has been designed so Residents can pay their rent, see real-time info or create a request in an intuitive way. The Manager and Maintenance interfaces have been designed with the same consideration and care.

What kind of property is SquarePlan intendend to?

SquarePlan can be used in residential and commercial real estate. It is specially designed for rentals, co-op and condos, no matter how many units they include; and for offices and retail, no matter the area or the number of users.

For residential property managers, owners and landlords

1. Choose an offer and subscribe. 100% satisfaction guaranteed.

2. Enter or import your property(ies) details such as address, units, tenant’s & staff details, etc.

3. Automatically notify all residents and staff to use SquarePlan for operations & maintenance. That’s it!

For facility managers & commercial owners

1. Choose an offer and subscribe. 100% satisfaction guaranteed.

2. Enter or import your property(ies) details such as address, units, tenant’s & staff details, etc. You have the option to generate an interactive floorplan of your space

3. Automatically notify all employees and staff to use SquarePlan for operations & maintenance. That’s it!

Is SquarePlan available for individuals who manage / rent their own properties?

Yes. You can subsribe to SquarePlan and set up the details for your own interface, no matter how many units you manage. Individuals who have just a few properties will appreciate not having to answer the phone and emails from their tenants, but rather click to update and/or assign requests and info.

Offers and pricing

Is there an onboarding fee?

No. And there will never be. No hidden fees.

Does SquarePlan include maintenance service?

Not for the moment. You have the possibility to integrate all maintenance staff and providers you are working with in the system, so requests and information can be dispatched to them directly.

Is there any minimum number of units per month required?

No. We just don’t see why there should be.

Is there a termination fee?

No. And there will never be. No hidden fees.

What if I need additional features not included in my plan?

We developed SquarePlan with property managers and boards of owners, so we can cover every feature you might like to use. However, if you feel like there is a missing feature or you would simply like to improve one of them, we are more than happy to hear from you! Give us a feedback

hi@thesquareplan.com

Other questions

What if my question does not appear here?

Feel free to use the contact form or shoot us an email at hi@thesquareplan.com

For any career-related questions, please use careers@thesquareplan.com

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